FAQ/HELP

For help with any aspect of our website please give us a call on Freephone 0800 0432419 or e.mail us on

tbsl@live.co.uk.

 

Frequently Asked Questions:

Q: How long does delivery take?

A: Most items are delivered in 3-4 working days.

Q: Is delivery Free?

A: Delivery is free on all items apart from Wetwall, Flooring and Shower Enclosures.

Q: Are the Disconitued Colour items old stock?

A: No they are all brand new and some are made to order.

Q: Can we return items which are the wrong colour?

A: Unfortunately not, its the customers responsibilty to make sure they are ordering the colour they require.

Q: Can we visit a showroom.

A: We have a small showroom in Chesterfield but the vast majority of our products are not displayed. We do however

have a colour board to match ceramic colours.

Q: How do we pay?

A: It is usually best to pay via telephone ie Credit/Debit card but we also accept google wallet, paypal and cheques.

Cash on collection is also an option.

Q: Do you cut bath panels/wetwall boards to size?

A: No we only sell items as they are manufactured it would be the customers responsibilty to cut/trim them.